Shipping policy

Where we ship. Ships within Canada only, at this time.

Processing time. Orders ship within 24 hours.

Free shipping. Orders of $65 or more ship free.

Delivery time. We ship with Canada Post, Purolator, UPS or FedEx, choosing the best price and service for your address. Delivery time depends on how far your order is going, so closer destinations arrive sooner than farther ones. You'll see the shipping cost at checkout, and we email you a tracking link once your order ships.

Tracking. If your tracking hasn't updated in a few days or your order seems late, email support@creaprime.com with your order number and we'll look into it.

Damaged or missing orders. If your order arrives damaged or never arrives, email support@creaprime.com and we'll make it right.

Returns. See our refund policy.